WILSON-OKWUDILI EMMANUEL MALUCHI

Versatile Operations & Customer Service Professional

Amawbia, NG.

About

Highly reliable and safety-conscious professional with over seven years of diverse experience spanning transportation, electrical metering, sales, and customer support. Proven ability to operate light and heavy-duty vehicles, execute precise meter installations, drive sales targets, and deliver outstanding customer satisfaction. Committed to enhancing operational efficiency, ensuring safety, and achieving superior results across varied professional environments.

Work

Apex Drivers Driving Services

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Truck Driver

Amawbia, Anambra State, Nigeria

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Summary

Operated heavy-duty trucks for goods transportation, conducting vehicle maintenance and ensuring timely, safe cargo delivery across designated routes.

Highlights

Operated heavy-duty trucks with a strong focus on safety and efficiency, successfully transporting goods across designated routes.

Conducted thorough pre- and post-trip vehicle inspections and routine maintenance checks, ensuring optimal performance and compliance with safety regulations.

Achieved 100% on-time and safe delivery of cargo, enhancing client satisfaction and contributing to supply chain reliability.

Maintained meticulous transportation records, ensuring compliance with regulatory requirements and operational transparency.

First Power Electricity Distribution

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Meter Technician

Amawbia, Anambra State, Nigeria

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Summary

Installs, inspects, and maintains electricity meters, diagnosing faults and ensuring compliance with safety and operational standards for reliable power distribution.

Highlights

Executed precise installation, inspection, and maintenance of electricity meters, ensuring optimal functionality and reliable power distribution for consumers.

Diagnosed and efficiently resolved complex meter faults, minimizing service disruptions and improving overall system reliability.

Prepared comprehensive field reports and meticulously maintained service records, enhancing operational transparency and data accuracy for management.

Ensured strict adherence to all safety and operational standards, contributing to a secure working environment and uninterrupted service delivery.

Enugu Electricity Distribution Company (EEDC)

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Driver

Amawbia, Anambra State, Nigeria

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Summary

Provided safe and efficient transportation of staff, equipment, and materials for EEDC, ensuring operational readiness and compliance with company regulations.

Highlights

Safely transported staff, critical equipment, and materials, directly supporting field operations and project timelines for the company.

Maintained a fleet of vehicles to high standards of cleanliness and roadworthiness, ensuring reliability and safety for daily operations.

Monitored and managed vehicle servicing schedules and fuel usage, contributing to fleet operational efficiency and cost optimization.

Consistently complied with all traffic laws and company safety regulations, maintaining an impeccable driving record and ensuring passenger safety.

Multichoice Nigeria

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Customer Care Officer

Amawbia, Anambra State, Nigeria

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Summary

Delivered exceptional customer service, efficiently resolving inquiries and complaints, and managing client relationships for Multichoice Nigeria.

Highlights

Provided excellent customer service, efficiently resolving a high volume of inquiries and enhancing overall customer satisfaction.

Managed and resolved complex customer complaints, consistently ensuring high satisfaction levels and fostering client retention.

Cultivated strong client relationships through proactive engagement and timely follow-up communications, strengthening customer loyalty.

Maintained accurate and detailed customer records and service logs, improving data integrity and facilitating efficient service delivery.

Top Notch Farms and Mini mart

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Sales Representative

Amawbia, Anambra State, Nigeria

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Summary

Promoted and sold agricultural and retail products, achieving sales targets, building client relationships, and managing inventory effectively.

Highlights

Successfully promoted and sold a diverse range of agricultural and retail products, consistently meeting or exceeding sales targets.

Delivered excellent customer service, cultivating strong client relationships that fostered repeat business and positive referrals.

Thrived in a fast-paced, high-pressure sales environment, demonstrating exceptional teamwork and adaptability to achieve collective goals.

Managed inventory effectively and maintained accurate sales records, ensuring optimal stock levels and streamlined sales operations.

Education

Divine Help College

Amawbia, Anambra State, Nigeria
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West African Senior School Certificate Examination (WASSCE) General Studies

Languages

English

Certificates

Valid Driver's License

Nigerian Federal Road Safety Corps

WASSCE Certificate

West African Examinations Council (WAEC)

Skills

Driving & Logistics

Light Vehicle Driving, Heavy Truck Driving, Defensive Driving, Navigation, Vehicle Maintenance, Goods Transportation, Cargo Delivery, Route Optimization, Fleet Management.

Technical & Electrical

Meter Installation, Meter Maintenance, Technical Troubleshooting, Electrical Systems, Field Reporting, Safety Standards, Operational Compliance.

Customer Service & Sales

Customer Care, Client Relationship Management, Complaint Resolution, Sales & Marketing, Sales Target Achievement, Inventory Management, Product Promotion.

Administrative & Data Management

Record Keeping, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Data Entry.

Professional & Interpersonal

Team Player, Working Under Pressure, Problem-Solving, Analytical Skills, Communication, Interpersonal Skills, Regulatory Compliance.